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Why you can’t sell to someone who doesn’t trust you. Part 2

In part two, I’m going to reveal how to present your unique solution that will solve your audience’s problem. (See part 1 here)

The second step is to show them how it’s possible to solve their problem.

You can do this by giving your audience a series of steps they need to take to solve it. Or, you could give them a case study of somebody else who has solved it already.

Now the person isn’t just problem-aware, they are solution-aware

So we’re moving up the ladder in awareness, simply by providing them with great educational material. You become their go-to person for this problem, and now they are even considering doing something about it!

Don’t stop there though. You continue to not only tell them the why and the what but now the how too. You provide them with hope. They don’t have to live with this problem forever.

As we discussed in the previous article, first describe why this problem is an issue for them and how it’s making them feel.

It’s very likely they can’t even identify it themselves yet. Use powerful words and powerful language that speak for them: “This is a real problem, I must do something about it”.

I emphasize this again: educate your audience about their problem. When you educate them, you become their go-to person

Because you become the authority regarding this problem in their life, you become “top of mind” for them.

The material you provide for them can be in print, digital, social media or videos. Almost anything! This is content marketing and you need to keep doing it to stay top of mind for your audience.

So they’re now both problem-aware and solution-aware. The final step is where we hit the jackpot…

That is when your prospect becomes aware of your product or service.

Now, a word of advice.

Do remember that they have multiple ways of getting a solution. You’re not the only person or company out there who is trying to help people with this issue.

You need to be fully aware of what your competition is doing. Identify for yourself how you are different from your competition, and what is unique about what you’re offering.

This will establish you as a brand they want to keep coming back to over and over again.

What does it mean to have a “unique solution” to their problem?

It could be a number of things…

  • You have a unique system that solves the problem.
  • You have unique resources to solve their problem.
  • You have a special guarantee that nobody else offers.

Think about Domino’s Pizza…

“Hot Pizza in 30 minutes or it’s free”

Their pizza wasn’t anything special but their guarantee was out of this world.

A lot of people loved that they were going to get their pizza in 30 minutes and it was going to be hot… even if it wasn’t the best pizza.

Have some way of differentiating your service or product above everyone else’s. Otherwise, you won’t stand out in the market. If your product or service is not unique, you’re going to lose your prospects.

And if you aren’t unique, and you aren’t educating them, you will lose your prospects’ trust

If they don’t trust you enough, they’re not going to pull out their wallets and give you their money. It’s that simple.

Let’s summarize:

Step One

You start out with the prospect who is not fully aware of what their problem is. You put out content to make them problem-aware. You help them articulate their problem. You tell them WHAT the problem is and WHY they have it.

Step Two

You let them know that there is hope for solving this problem. There are other people who have solved it. You tell them what the SYSTEM is for solving the problem.

Step Three

The final step is product or service-aware. This is when you have to stand out from the competition. You show them that you are able to solve their problems in a way that no one else can.

Until they’ve gone through this prospect-awareness journey, they are not ready to buy.

So don’t try and sell them when they first meet you. They need to develop a relationship with you. You need to develop a relationship with them. Only then do they want to pull out their wallets and give you their money in a mutually-beneficial relationship.

Where have you jumped in too soon to make an offer? What was the result? What do you think would be a better result if you had waited to develop that relationship?

I’d love to hear a little more about it, so please comment below!

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